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  • 24th June 2020 at 4:30 pm #13298
    stark.sp
    Participant

    After the 14 day trial, I purchased the full version. The dongle is not being recognized and the update code will not work. Anyone else having this problem????

    25th June 2020 at 5:16 pm #13299
    stark.sp
    Participant

    I’ve tried multiple usb ports and even a separate computer. The dongle has the green light on as it should but the program still will not register that a dongle is in use and continues to load the demo version.

    24th July 2020 at 3:05 pm #13335
    stark.sp
    Participant

    Update: My issue has been resolved by replacing the dongle. Thank you Forever for the excellent customer service!

    3rd April 2023 at 10:24 pm #15384
    Hapicampr
    Participant

    I am having the same issue and have not been able to get a hold of anyone to fix it.

    4th April 2023 at 8:55 pm #15386
    a.messina
    Moderator

    Hello Hapicampr,

    If your dongle-ID is not being displayed in the RIPs registration window it’s possible that…
    1. your TransferRIP dongle is not plugged in to your PC  plug in your dongle into one of the USB ports on your device and restart the TransferRIP
    2. your TransferRIP dongle is not being “detected” by your computer  check your system for the “detection” on the USB ports and activate administrator-rights on all TransferRIP program folders
    3. “access” was denied by your system  check your firewall or virus-scanner and “exclude” the TransferRIP from the security-checks.
    4. that there was a incomplete software installation, due to one of the above 3 reasons, so after resolving them try re-installing the software “AS an Administartor” (right-click on the “setup.exe”)

    BR
    FOREVER Tech Support

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