[a.messina]

Dear Senko Culjevic,

The option of changing the set order of toners is called “color-mapping”.

This option (color mapping) is not implementaed in the TransferRIP any longer, as it is protected by intelectuel property-rights (patented). Therefore the only option would be to print twice (depending on the thickness and color deviation or to chose another printer that has this feature OR to buy a printer that has the needed “order” of toners.

hope this helps!
BR
FOEREVR-Team

[a.messina]

Dear Jennifer,

The problem seems to be that you are using the wrong products/transfer system.

You write:
“I am using an Oki c831-ts. CMYK. I am using CenDale brand DTF premium transfer film with Forever Dark B paper.”

Our complementary 2-paper systems only work in conjunction with their A OR B counterpart.

Only when using both products with a toner-based CMYK laser printer OR a laser printer with WHITE toner (CMY(W) / CMYK+W).
The required product pairings are as follows:
“FOREVER Laser-Dark (No-Cut) A-Foil Finishing” + “FOREVER Laser-Dark (No-Cut) B-Paper LowTemp”
OR
“FOREVER Laser-Dark (No-Cut) A-Foil Finishing” + “FOREVER Laser-Dark (No-Cut) B-Paper PRO”

Note that when using a CMYK laser toner without an additional white layer, you can only use solid colors in your designs/transfers – that is, EVERY color of the image/transfer should have a cumulative color value (CMYK value) of at least 100% (e.g.: 50% magenta + 50% yellow gives a 100% colored red, while 20% cyan and 30% yellow only gives 50% light green and is therefore too low)
This means that photos, gradients, bright colors and pastel colors are not transferable and therefore should not be included in your design.

BR
FOREVER Support Team!

[a.messina]

Dear Bilal,

This is a very old thread, so most issues were probably handled by pm/dm or email.
Regading you issue, it’s important to know which printer you have and which software version as well as whether it’s only a single color that is not being displayed correctly or rather a deviation in most or all colors.
(If you wish to have more specific support, you can also always write to support@forever-ots.com)

[a.messina]

Hello Hapicampr,

If your dongle-ID is not being displayed in the RIPs registration window it’s possible that…
1. your TransferRIP dongle is not plugged in to your PC  plug in your dongle into one of the USB ports on your device and restart the TransferRIP
2. your TransferRIP dongle is not being “detected” by your computer  check your system for the “detection” on the USB ports and activate administrator-rights on all TransferRIP program folders
3. “access” was denied by your system  check your firewall or virus-scanner and “exclude” the TransferRIP from the security-checks.
4. that there was a incomplete software installation, due to one of the above 3 reasons, so after resolving them try re-installing the software “AS an Administartor” (right-click on the “setup.exe”)

BR
FOREVER Tech Support

[a.messina]

Dear LEMAIRE Baptiste,

The color mapping feature has only ever worked with the OKI 8432 WT (OKI Pro8432 WT).
So it will not work with your OKI 711 WT (OKI 7411WT).
Furthermore the color mapping feature has been removed from the FOREVER TransferRIP software from version 2.4. onwards.
Hope this could answer your questions

BR
FOREVER Support Team

[a.messina]

Dear Joseph Smith,

Depending on which product you “saw on the website” the processes may differ – this post was about the “FOREVER Multi-Trans”.

Generally speaking, products for wood application need more heat or a longer pre-press to heat up the wood surface for the transfer.
To make sure the settings here are not referring to different products and thus confuse people, please write me a direct e-mail, so I can help you solve your problem. (support@forever-ots.com)

BR
FOREVER Support-Team

[a.messina]

Hi Rene,

The mapping feature only works on the OKI Pro8432WT…
The error code indicates the wrong implementation of the accessories like the image-drums and the toner-cartridges.

Hope this answers your question!

BR
FOREVER Support Team

[a.messina]

Hi OldGreyBear,

Yes the feature is missing for a reason…
Unfortunately, we had no chance, but to remove the feature due to legal issues and the software being sold “worldwide”
But we can still figure out solutions, like sending you the old links, there is no problem with that
Here’s the link: https://www.dropbox.com/sh/hdko41jmi9ocdpi/AAAc3mOlNe6PpzuaizfDMPb0a?dl=0

BR
FOREVER Support

[a.messina]

Hello sapo sapo,

this seems like a problem of the “double-pass” printing with the GHOST technology.
It seems like the white toner is not only on the design but also around it…
to check whether this assumption is wrong or is pointing in the correct direction, please check whether the B-Paper is loosing some of its “glue” where no part of th design is.
If the B-Paper is affected looses adhesive in places where there is no toner in your design, then the toner comes from the printing with the printer.
if not please report how the B-paper looks.

BR
FOREVER tech-support team

[a.messina]

Hallo TWar,

Um das Problem lösen zu können, wäre es super wenn du uns einfach ein paar Bilder zukommen lassen könntest.
Einfach an support@forever-ots.com senden!

Dann kann ich schauen welche Parameter “wahrscheinlich” verändert werden müssen.
Außerdem wäre es gut zu wissen ob Flex-Soft (No-Cut), also die bunten Folien ODER Laser-Dark (No-Cut) also die transparente Folie benutzt wurde.

Danke für die Kooperation!

[a.messina]

Hello House of Toner,

If you can specify what issues you have with our 2-paper system, I’ll gladly help you out!
It would be great if you could fill out our tech support form, so I have as much information as possible.
Here’s the link to the form: https://www.forever-ots.com/wp-content/uploads/2018/08/FORM_Technical-Support-EN.pdf

the filled out form should be sent to: Support@forever-ots.com

Thanks for your cooperation!

[a.messina]

Hallo Silke,

Der Stoff aus dem Kosmetiktaschen genäht werden ist oft mit einer art Wachs versiegelt, sodass diese nicht so schnell schmutzig werden bzw. auslaufen. Wenn eine Bauwolltasche zum testen vorhanden ist, würde ich versuchen mit etwas reinem Aceton und einem Stück Watte bzw. einem feinem Schwamm die vorhandene Beschichtung abzureiben. Das Aceton sollte danach “verfliegen” sodass man nach ein paar Minuten einen erneuten Transfer-Versuch starten kann.

Ich hoffe das hilft, falls nicht kannst Du uns auch den Link zu den Baumwolltaschen senden und wir scheuen uns diese zu Testzwecken mal genauer an. Das dauert allerdings wegen des Bestellvorgangs und den Lieferzeiten etwas länger.
um uns den Link zuzusenden, nutze bitte unsere Support@forever-ots.com Mailadresse.

Danke!

[a.messina]

Hello Amelia,
To be able to help you and better grasp the situation, we need more Information about the issue.
That’s why we need you to fill out the following tech support form and send it to us together with some pictures /videos of the problem.

Click to access FORM_Technical-Support-EN.pdf

Just send it to support@forever-ots.com and we will take care of your case as soon as possible

BR

[a.messina]

Hallo Markus

Um Dir zu helfen, müssten wir mehr über das Problem und die möglichen Ursachen in Erfahrung bringen.
Deshalb wäre es super wenn Du ein paar Bilder/Videos und das folgende Formular ausgefüllt an uns senden könntest:

Click to access FORM_Technical-Support-EN.pdf

Einfach an support@forever-ots.com eine Email senden und wir kümmern uns schnellstmöglich um das Problem.
MfG

[a.messina]

Hello glgberat,

Here is the summary of some tips for successful mug-pressing:

Coatings:
Sublimation coatings differ from laser coatings.
Toner Transfers prefer a slightly softer coating or rougher surface so the toner can bond better.

Some sublimation coatings are really hard and can even be repellent to toner.
In regards of scratch-fastness, especially matt finish / satin finish mugs are outstanding.

As different mugs have different coatings and properties, the 140 °C value is best to be understood as a rough guidance.
Matt & frosted mugs work better in the lower spectrum (120 °C to 140 °C) and glossy mugs work better in the higher temp-spectrum (140 °C to 160 °C).

Heat accuracy:
Many mug presses used nowadays are cheap china presses. The temperature can be off by a bit or not even all the way through.
Some of our dealers sell a little silicone pad (available from FOREVER, item-code 9000000096) that helps to distribute the heat to the mug a bit more evenly.

Pressing time:
You can generally differentiate in between one-stage & two-stage mug presses.
One-stage mug presses simply count down the time, as soon as you insert the mug.
Two-stage mug presses consider the temperature loss that happens when you insert a cold mug and only start counting the 180 seconds, as soon the mug reaches the targeted temperature again.
In case you client is using a 1-stage mug press, simply add 60 seconds to your timer to account for the initial temperature loss.

Pressure:
While sublimation basically requires contact and heat, toner transfer requires more pressure. If your client has issues with the transfer, turning up the pressure a notch can help (or just inserting above mentioned silicone pad, which does the same).

Videos:
For Multi-Trans metallic, the process is very similar to the one with regular Multi-Trans.
Major difference is the temperature, which is slightly higher for the metallic version.

This here is from one of our Asian dealers:

He is also using laser coated mugs, but at the higher end of the temp spectrum (160 C°) and additionally backing it in the oven.
An alternative to backing it in the oven can be re-pressing it carefully in the mug press (use parchment paper to protect the print).

Note that curing in the oven can help, but is not mandatory when the client is happy with the scratch fastness already.

Washing:
Certain coatings provide support for the washing process. If a printed mug is dishwasher-safe or not, depends on the coating of the mug.
If in doubt, always recommend hand wash only.

To get further information about the products, it would probably be best to talk with a local dealer.

Hope this helped!
BR
FOREVER Support Team

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